Refund policy

1. Return and Exchange Policy: 

We do not accept returns or exchanges unless the item you have received is wrong or defective. If you receive a wrong or defective item, please contact us within 48 hours with details and unboxing video of the product and the defect.

In order to maintain hygiene standards, we do not accept returns on earrings or nose pins once the packaging is opened. 

In the event that you change your mind about the product you have received, you can opt for an exchange of the product for another product from our website.

The exchange request must be placed within 48 hours of receiving your order in order to be valid. If the new product you wish to purchase in exchange for the received product costs less than the original purchase, the balance amount will be refunded to your store credit wallet, which can be utilised in the subsequent purchase. 

Further, In order for the product to be eligible for return or exchange,

i) It must be provided for return or exchange within 7 days of the customer receiving the product.
ii) It must be returned in the original packaging provided and should look exactly like the image provided at the time the request for return or exchange was made. 
iii) In cases of exchange, the new product will be delivered to the customer within 7-8 business days of receiving the exchanged/returned product.

2. Refund Processing Time:

Upon receipt of the returned product, we will fully examine it and notify you via e-mail. If you are entitled to a refund, we will refund your purchase price and a credit will automatically be applied to your original mode of payment within 5-7 business days.

3. Cancellation Policy

Orders can be cancelled within 12 hours of placement, or before the order is dispatched, whichever is earlier. Once the order is dispatched, it cannot be cancelled.

 

Registered Office Address: 

104, Camy House, Dr. Cawasji Hormusji Street, Marine Lines, Mumbai 400002.

(No walk-ins / Online operations only).